# Report a Bug

Upon encountering a bug, error or crash you could file a bug report to the C-Change Labs Support Team. To do this, go to **Help > Report a Bug** command in the bimCAT ribbon.

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In the Bug Report window, click the **Generate logs** button and choose the resulting zip-file location.

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After the logs are generated, Windows Explorer will open automatically highlighting the created zip-file.

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Now you could click the URL in the **Report a Bug** dialog which will create an email in your default email client. Then you could describe your issue in the email, manually attach the logs zip-file you just created and send it to the C-Change Labs Support Team (<autodesk_support@c-change-labs.com>).

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![](https://979736188-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FnnfiqwqMJpMWTZIHDlMz%2Fuploads%2Fgit-blob-c317533d3262b29a80adb785a4d278447baa01ee%2Fimage%20\(141\).png?alt=media)

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The following kinds of data are included in the logs:

* **BIM Climate Action Tool (bimCAT) logs**: the plugin and Revit information, errors, etc.;
* **BIM Climate Action Tool (bimCAT) export data**: the raw data acquired from a Revit project during an export - mainly, names and quantities or Revit elements and materials;
* **BIM Climate Action Tool (bimCAT) Library Indexer logs**: the Library Indexer information, errors, etc.
* **Revit journal files**.

Apart from the **Report a bug** tool, you could find the BIM Climate Action Tool (bimCAT) logs in the following locations:

* For **Revit 2025** version:\
  **C:\Users\\\[UserName]\AppData\Local\C-Change Labs Inc\bimCAT\2025\Logs**
* For **Revit 2024** version:\
  **C:\Users\\\[UserName]\AppData\Local\C-Change Labs Inc\bimCAT\2024\Logs**
* For **Revit 2023** version:\
  **C:\Users\\\[UserName]\AppData\Local\C-Change Labs Inc\bimCAT\2023\Logs**
* For **Revit 2022** version:\
  **C:\Users\\\[UserName]\AppData\Local\C-Change Labs Inc\bimCAT\2022\Logs**
* For **Revit 2021** version:\
  **C:\Users\\\[UserName]\AppData\Local\C-Change Labs Inc\bimCAT\2021\Logs**